We switched to Steelhead about 3 years ago. Average wait time to get someone on the phone – none. Steelhead is either able to remote in or walk us through a problem in about 10 to 15 minutes, or they have someone on site in about 4 hours, which is critical in tax time. One time with one of the competitors we had to buy a small printer from Staples because they were going to be days to fix the problem. Days. In tax season. Really! My office manager has just told me we’re never switching because they can at least talk with a person at Steelhead. They have been patient with us and we so appreciate that we aren’t a big customer, but they don’t treat us like a small one.
Kemp Harvey Goodison Hamilton Chartered Accountants
What a fantastic company! We’ve been using Steelhead for years and their products and customer service are absolutely wonderful. Professional, knowledgeable and helpful staff who are quick to solve any problem. They have been fabulous to work with and I cannot recommend them enough.
Slap Happy Cartoons
I leased my second Steelhead copier almost 4 years ago. Being a law office we really rely on our copier, even more so since it is the only copier and scanner and the primary printer for the entire office. A very respectful, competent and discreet Steelhead technician visits our office on a regular basis and keeps the copier running smoothly. The people at Steelhead are unfailingly pleasant and good to deal with. They look after us. I am very satisfied. I will not hesitate to renew my arrangement with Steelhead when the time comes.
Yeager Employment Law
Our office has worked with Steelhead for four years now on a referral from another firm. We have exclusively used Toshiba products which work particularly well with our Windows-Mac blended environment. The Steelhead team offers fast and thorough tech support. Many things are diagnosed and dealt with by phone, and failing that, someone is always available for a site visit. The sales team is thoughtful and interested in delivering the best and most cost effective solution. We don’t need to think about our printing, copying or scanning needs because Steelhead always has us covered.
Harvest Project is a non-profit organization that “gives a hand up” to those experiencing difficult life circumstances on the North Shore. As a charity, we must keep our expenses to a minimum so that donations we receive can directly support our programs. We had been using an old copier that broke down regularly and couldn’t support photocopying for larger mail outs. Steelhead found out about our need and didn’t even hint what they were about to do. You can imagine our surprise when the Steelhead truck showed up with a gorgeous “new” copier for the Harvest Project, compliments of Steelhead. We heard that a few of their technicians took 3 copiers that had been traded in and combined the best components of each to create a copier with printing and scanning that looks and runs like new. We are so very grateful for the big-hearted and talented people that make up Steelhead.
Gateway Casinos has 5 casinos throughout the Lower Mainland. Each is open around the clock “24/7″ so we require that our office equipment be in top condition at all times. Steelhead’s proactive maintenance program ensures that our copiers and fax machines are always ready. We experience very few emergencies and when we have the odd issue, Steelhead attends to it immediately. The technicians are very knowledgeable and the level of customer service is outstanding. The owners are directly involved in the business and this seems to make a big difference in the attitude of the entire company. You can tell that the staff really care, both about us as a customer as well as how they represent Steelhead. Steelhead has proven itself over the years to be reliable and easy to work with and is now the only “copier company” we use to meet our copy requirements throughout our organization.
Every 7 years we get a new fleet of Steelhead copiers. Steelhead makes them last longer than usual with their maintenance program so we can upgrade when we’re ready for the newest available features instead of being forced due to malfunctioning equipment. We’ve had the same sales representative since 1991. She keeps in touch with us in a helpful, friendly and low-key way and calls when she says she’ll call. As a family-owned business itself, Hemlock Printers is pleased to give its copier business to another family business.
Business in Vancouver Media Group has been a Steelhead customer for over 20 years. In that time, Steelhead has provided outstanding service with responsive, friendly and knowledgeable staff. Steelhead’s multi-function copiers have helped to make Business in Vancouver more productive and efficient.
Business in Vancouver Media Group
It has been a real pleasure working with Steelhead on the acquisition of a new Toshiba 6550c multi-function copier. The sales staff was friendly and helpful. They answered our questions without hesitation and provided us with all the information that we required to make a decision. We are also looking forward to working with a local company in regards to service and maintenance.